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Public Folder HelpDesk for Outlook 9
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kalmstrom.nu Outlook Solutions |
| Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $500.00 US
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Size: 10870 K
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Released: Jan 10, 2007 |
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Download:
http://www.kalmstrom.nu/files/PFHelpDeskSetup.exe
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Keywords: Helpdesk, Outlook, Issue Tracking, Support, Call center |
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ALLCapture 2.0
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balesio |
| Record screen activities in real-time to quickly and easily create Videos, Demos, Software simulations, Screencasts and Tutorials without any programming language necessary! Standard Windows Interface for easy editing of captured video. |
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Platform: Windows |
Audio & Video
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Type: Shareware |
Cost: $129.00 US
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Size: 9633 K
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Released: Jun 21, 2007 |
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Download:
http://www.allcapture.com/progs/allcapture-trial.exe
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Keywords: Screen, movie, Video, film, demo |
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Helpdesk Elite 2
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Access-Databases |
| Manage and support your computer department needs. MS Access based Helpdesk Elite handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. Includes graphing and reporting features.Why pay high prices for commercial software? |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $97.00 US
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Size: 726 K
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Released: Sep 21, 2007 |
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Download:
http://www.access-databases.com/ProductDemos/HDElite.zip
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Keywords: Inventory, Call Logging, Access, Project management, monitoring requests |
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FastRequest HelpDesk 7.0.4
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FullData inc. |
| FastRequest HelpDesk- Workorder, Web form & HelpDesk software. Al-in-one. The first Work Order or Helpdesk software to allow the creation of customized Web forms for online service request (Checkbox, Radio Button, Text Box, Drop-down List?). |
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Platform: Windows |
Web Developer Tools
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Type: Shareware |
Cost: $179.00 US
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Size: 48019 K
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Released: Nov 05, 2008 |
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Download:
http://fastrequest.com/English/FastRequest.exe
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Keywords: Helpdesk online, service request, CMMS, helpdesk, help desk |
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Knowledgebase 2008 1
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Extreme Ease Software Inc. |
| Knowledgebase 2008 allows your customers to quickly find solutions to product issues without having to submit support tickets or call your support department. Improve employee and partner productvity by elminating the time wasted searching through separate systems and paper documents. Create a secure, centralized knowledgebase that can be updated at any time from anywhere using a standard browser. |
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Platform: Windows |
Business
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Type: Commercial |
Cost: $299.00 US
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Size: 15143 K
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Released: Dec 01, 2008 |
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Download:
http://www.extremeease.com/download/helpconsole2008setup.exe
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Keywords: Online help, help system, documentation, user assistance, Knowledgebase |
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Screen2Video ActiveX Control 2.1
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Viscom Software |
| It gives developer create Live presentations, Helpdesk support, On-demand software training more easy.
Record screen activity, mouse movement to avi (uncompressed)/(compressed using any available codec) (DIVX, XVID,WMV9), or wmv files.. |
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Platform: Windows |
Developer Tools
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Type: Shareware |
Cost: $100.00 US
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Size: 49 K
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Released: Dec 07, 2005 |
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Download:
http://www.viscomsoft.com/demo/screen2videodemosetup.exe
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Keywords: Screen capture, wmv, avi, Record screen activity, screen record |
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Cerberus Helpdesk 2.4.0
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WebGroup Media, LLC |
| Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. |
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Platform: Windows, Linux |
Internet
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Type: Commercial |
Cost: $199.00 US
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Size: 3799 K
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Released: May 01, 2004 |
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Download:
http://www.cerberusweb.com/downloads/download_240_zip/cerberus_helpdes
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Keywords: Email, Management |
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Responsive Knowledgebase 1.01
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Responsive Software |
| RKB is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. When a customer calls in with a problem, you can quickly search the database and locate the solution. |
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Platform: Windows |
Developer Tools
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Type: Demo |
Cost: $49.00 US
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Size: 437 K
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Released: Jul 17, 2002 |
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Download:
http://www.ResponsiveSoftware.com/setuprkb.exe
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Keywords: Support, technical support, tech support, support desk, database |
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LBE Free Helpdesk 2.5
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Leigh Business Enterprises Ltd. |
| Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators. |
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Platform: Windows |
Developer Tools
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Type: Freeware |
Cost: $0.00 US
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Size: 2331 K
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Released: Jan 01, 1999 |
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Download:
http://www.lbehelpdesk.com/upgrade/lbehdw3.zip
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Keywords: Help desk system, helpdesk system, customer support, problem resolution, free help desk |
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Templates for the Hotel Helpdesk 1.00
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ITSTH |
| Employ MS Outlook as Hotline/Helpdesk-solution for customer enquiry at Hotel- and Pensions. The additional software for ReplyButler helps you with the administration and creation of the text modules for Hotel topics for your helpdesk. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 245 K
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Released: May 18, 2008 |
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Download:
http://www.replybutler.com/download/TMT-Helpdesk-Hotel.exe
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Keywords: Text modules, Hotel textmodules, e-mail support, Helpdesk software, Microsoft Outlook |
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Templates for the Fashion Helpdesk 1.00
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ITSTH |
| Use Microsoft's Outlook as great Helpdesk for customer queries to Fashion companies. This additional software for the Software Reply-Butler supports you when you at the keeping / construction of the Fashion boilerplates for the helpdesk. The Fashion boilerplates are compatible to a multiuser environment so that via a network all the helpdesk workers can use the identical boilerplates and share the identical boilerplates. Download now! |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 246 K
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Released: May 08, 2008 |
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Download:
http://www.replybutler.com/download/TMT-Helpdesk-Fashion.exe
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Keywords: Fashion textmodules |
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Templates for the Secretary Helpdesk 1.00
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ITSTH |
| Try Microsoft Outlook as Hotline/Helpdesk-solution for customer enquiry directed at Administration. This Plugin for the Reply-Butler supports you when you at the administration / creation of the Secretary text modules for your helpdesk. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 246 K
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Released: May 08, 2008 |
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Download:
http://www.replybutler.com/download/TMT-Helpdesk-Secretary.exe
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Keywords: Secretary textmodules |
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Templates for the Webshop Helpdesk 1.00
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ITSTH |
| Use Microsoft's Outlook as convenient helpdesk for customer e-mails at Web stores and Online shops. You'll get a preset folder structure with the usual questions that occur in customer e-mails Web stores and Online shops, accompanied by tips for boilerplates which often can be expected in these Outlook helpdesk categories. All templates for the boilerplates already have headlines in 2 languages and were tagged with icons for easy finding. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 245 K
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Released: May 08, 2008 |
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Download:
http://www.replybutler.com/download/TMT-Helpdesk-Webshop.exe
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Keywords: Webshop textmodules |
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DNA Helpdesk 2
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NetSupport Ltd |
| Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Requests |
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Platform: Windows |
Business
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Type: Demo |
Cost: $1600.00 US
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Size: 49 K
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Released: Nov 29, 2004 |
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Download:
ftp://download.netsupportsoftware.com/public/helpdesk/setup.exe
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Keywords: Web based, DNA, netsupport, active directory |
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LBE Web Helpdesk 4.0.118
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Leigh Business Enterprises Ltd. |
| Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $950.00 US
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Size: 2304 K
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Released: May 17, 2007 |
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Download:
http://www.lbehelpdesk.com/upgrade/lbeweb.zip
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Keywords: Web help desk software, customer service, customer relations management, call tracking, web helpdesk |
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LBE Desktop Helpdesk 4.0.171
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Leigh Business Enterprises Ltd. |
| Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $950.00 US
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Size: 5183 K
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Released: May 16, 2007 |
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Download:
http://www.LbeHelpdesk.com/upgrade/lbehdesk.zip
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Keywords: Help desk software |
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Remote Helpdesk 6.5
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GID Software |
| Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, audio chat, file transfer, macro functions and proxy tunnel for supporting users behind firewalls. |
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Platform: Windows |
Internet
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Type: Shareware |
Cost: $395.00 US
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Size: 1320 K
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Released: Jul 27, 2005 |
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Download:
http://www.gidsoftware.com/examples/rhsetup.exe
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Keywords: Pc anywhere, vnc, terminal server, transfer files, remote |
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Jitbit HelpDesk 1.5
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JitBit Software |
| Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere via web. |
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Platform: Windows |
Business
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Type: Demo |
Cost: $349.00 US
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Size: 542 K
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Released: Aug 10, 2006 |
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Download:
http://www.jitbit.com/files/HelpDeskTrial.zip
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Keywords: Customer, service, knowledge, base, issue |
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