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Dictation Buddy 2.1
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High Criteria, Inc. |
| Dictation Buddy is an audio recording program primarily for voice and phone recording. It can also be used for transcribing and publishing sound files. The software can record phone conversations in call-center environments and allows for easy management of sound files for review of agent activities. Main features:
1) Automatic sound activation
2) Automatic file save on phone hang-up
3) Imbedded text notes and bookmark facility. |
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Platform: Windows |
Communications
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Type: Shareware |
Cost: $32.95 US
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Size: 809 K
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Released: Dec 10, 2001 |
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Download:
http://www.highcriteria.com/download/dicbud21.exe
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Keywords: Mp3, microcasstte, Phone recording, call recording, call-center recording |
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CALL TRACK CRM Helpdesk - Outlook Edition 3.0.47
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StromaSoft Ltd |
| Call Track CRM Helpesk + Workflow + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. |
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Platform: Windows |
Business
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|
Type: Shareware |
Cost: $99.00 US
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Size: 13000 K
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Released: Nov 17, 2005 |
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Download:
http://www.StromaSoft.com/downloads/calltrack.exe
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Keywords: Tickets, incidents, call center, support calls, support center |
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Dialgo Personal Call Center 2.5
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United Research Labs |
| Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. |
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Platform: Windows |
Audio & Video
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Type: Shareware |
Cost: $199.00 US
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Size: 4545 K
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Released: Feb 13, 2002 |
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Download:
http://researchlab.swmirror.com/dtam02.zip
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Keywords: Digits, Phone, Speech, Wave, Answering Machine |
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Terrasoft Call Center 2.8
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Terrasoft CRM Software |
| Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules. |
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Platform: Windows |
Communications
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Type: Demo |
Cost: $2490.00 US
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Size: 10137 K
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Released: Jan 10, 2005 |
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Download:
http://www.terrasoft-crm-software.com/downloads/TSCRM-28ENG-DEMO.exe
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Keywords: Small business crm, crm system, services, call centre, crm |
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VoiSpeed Server 3.10
|
Nolden edv Anwendungen |
| VoiSpeed is a software solution based on a Server-Client architecture. You can download for free both Server and Client versions of VoiSpeed and they will have all features activated for 30 days. After 30 days only base features will remain active (eg. making and receiving calls). Buying additional software modules (keys) all advanced features will be activated (in both Server and Client) and VoiSpeed will be a complete solution. |
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Platform: Windows |
Internet
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|
Type: Shareware |
Cost: $249.00 US
|
Size: 3795 K
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Released: Dec 10, 2004 |
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Download:
http://www.voispeed.de/pad/voispeed.exe
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Keywords: Telefono, cornetta, cuffia, ISDN, primary |
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Freeware HelpDesk CentreDesk Group 3.2.2
|
Merging Technologies |
| CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $99.00 US
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Size: 22079 K
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Released: Jun 01, 2006 |
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Download:
http://www.tucows.com/get/345110_133012
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Keywords: Helpdesk software, help desk software, inventory, workshop, centerdesk |
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phulmonty 1.1.3
|
PHULmonty |
| PHULmonty integrates the following functions to aid in business operations, and CRM:
Order Entry
Account and payment on account management
Order invoices and Account Statements
A real time online Sales Monitor (see sales totals changes as they occur)
Sales reports, by product, customer, and sales representatives
Call Center with issue management and reporting
Product Inventory management
System Administration functions |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $89.00 US
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Size: 14000 K
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Released: Jan 01, 2003 |
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Download:
http://www.phulmonty.com/phulmonty.zip
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Keywords: Order entry, inventory control, sales management, contact management |
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SkypeTransfer 1.0
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Sandhills Software |
| SkypeTransfer extends the basic capabilities of SkypeTM and enables you to transfer Skype calls to anyone in your Skype contact list. A great tool designed to enable Skype manual call routing. |
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Platform: Windows |
Communications
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Type: Shareware |
Cost: $19.99 US
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Size: 1199 K
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Released: Jun 07, 2006 |
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Download:
http://www.skypetransfer.com/pub/SkypeTransfer_setup06072006.zip
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Keywords: SkypeTransfer, VoIP call center, Skype call transfer, Transfer Skype calls |
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Request Tracker 3.1
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CyberNiche Software |
| Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. |
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Platform: Windows |
Business
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|
Type: Shareware |
Cost: $149.00 US
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Size: 4807 K
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Released: Feb 17, 2005 |
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Download:
http://www.cniche.com/request/reqtrack.exe
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Keywords: Service report, work order, time management, time, help desk |
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Go4Customer Call Recording Machine 1.1
|
Cyber Futuristics India Pvt.Ltd. |
| Call Recording Machine provides facility to record calls to Hard Disk and can be played whenever required.Provides CLI |
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Platform: Windows |
Utilities & Drivers
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Type: Shareware |
Cost: $14.95 US
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Size: 2662 K
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Released: Sep 30, 2002 |
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Download:
http://callrecording.go4customer.com/downloads/cr1.1b.zip
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Keywords: Fax machine, call recording machine, voice response systems, ivr, call history |
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Red Call Recorder 1.0
|
Teley.com |
| Would you like to record phone calls ? 'Red Call Recorder 1.0' is the perfect way. When accepting a call, this program will immediately recognize the caller, than just click the button and start recording. You can pause, or continue recording, all in real time! Also, you can PreScreen the call, this will allow the call to be heard by a third party- on speaker or earphones. |
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Platform: Windows |
Audio & Video
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|
Type: Shareware |
Cost: $18.00 US
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Size: 1796 K
|
Released: Aug 17, 2005 |
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Download:
http://www.teley.com/products/redcall/download/redcall1.exe
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Keywords: Record phone call, call recorder, record calls, wave phone call |
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