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Adventnet ManageEngine ServiceDesk Plus 7.5 AdventNet Inc
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. Adventnet ManageEngine ServiceDesk Plus
Platform: Windows, Linux Business
Type: Freeware Cost: $0.00 US Size: 37002 K Released: Nov 28, 2008
Download: http://download.adventnet.com/products/service-desk/91677414/ManageEng
Keywords: Knowledge Base, Inventory Management, Help Desk, ITIL help desk, ITIL
ManageEngine ServiceDesk Plus 7.5 AdventNet Inc
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software whose features include software license tracking, contract mgmt, purchase mgmt & knowledge mgmt functionalities. ITIL ready version is also available ManageEngine ServiceDesk Plus
Platform: Windows, Linux Business
Type: Freeware Cost: $0.00 US Size: 44032 K Released: Nov 12, 2008
Download: http://www.manageengine.com/products/service-desk/91677414/ManageEngin
Keywords: Service Desk, Asset Management, Trouble Ticketing, Helpdesk Software, SLA Management
ITIL Service Management Excellerator 1.10 ProcessWorx LLC
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. ITIL Service Management Excellerator
Platform: Windows Business
Type: Commercial Cost: $129.00 US Size: 2150 K Released: Jan 15, 2006
Download: http://www.processworx.com/purchase/pur_itsmx.htm
Keywords: CMDB, ITSM, Service Management, Service Level Agreement, SLA
ITIL Service Management Toolkit (ITSM To 2.11 ProcessWorx LLC
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. ITIL Service Management Toolkit (ITSM To
Platform: Windows Education
Type: Commercial Cost: $129.00 US Size: 2784 K Released: Jan 15, 2006
Download: http://www.processworx.com/purchase/pur_itsmtk.htm
Keywords: OLA, Service Catalog
Whizlabs ITIL Preparation Kit 6.0.1 Whizlabs Software
Ensure your success in ITIL certification exam with Whizlabs preparation kit. Backed by Unconditional 150% Test PASS Guarantee, it contains 5 full length simulated Mock Exams and Interactive Quiz (over 200 questions) on the real exam pattern. The advanced features like Adaptive Testing, Intelligent Reporting, and In-depth Customization offer you much more than passing the exam. Still not convinced? Take a FREE demo and find out for yourself. Whizlabs ITIL Preparation Kit
Platform: Windows Education
Type: Shareware Cost: $15.50 US Size: 4546 K Released: May 31, 2007
Download: http://www.whizlabs.com/traildownload.html?myproduct=ITIL
Keywords: Itil exam, itil service and management, itil certification, information technology infrastructure library, itil foundation
SupportCalls with Outlook 3.2 AssistMyTeam
An ITIL guided, helpdesk system for team to log, collaborate and analyze support cases in Outlook with Exchange. Auto-process incoming support requests, send automated emails/SMS, web UI for technicians and end-users, KB, SLA, statistics & reporting. SupportCalls with Outlook
Platform: Windows Business
Type: Shareware Cost: $1500.00 US Size: 28302 K Released: Sep 24, 2009
Download: http://www.assistmyteam.net/downloads/SupportCallsSetup.exe
Keywords: SMS, Skype, Email monitoring, Escalation, trouble tickets
Serio IT Service View Pro 5.5.04 Serio Ltd
Server Monitoring and ITIL Availability Management Software. Includes all the standard Plugins and features of the free version plus: publish real-time server availability statistics online; define one or more Service Level Agreements (SLAs) on which to base Availability calculations; scheduler automatically emails Availability and Downtime Reports; history/duration of downtime events per device. Free 1 month evaluation. Serio IT Service View Pro
Platform: Windows Internet
Type: Shareware Cost: $280.00 US Size: 5735 K Released: Jun 28, 2009
Download: http://www.seriosoft.com/resource/itserviceview_pro.zip
Keywords: Network Monitoring, Linux Monitoring, Blackberry Enterprise Server Monitoring, Oracle Monitoring, SNMP Monitoring Software
FireScope BSM:BE 3.0.1 FireScope Inc.
Slash your IT costs and improve IT reliability and performance! FireScope Business Service Management, Business-Edition (BE) delivers all the capability of expensive monitoring solutions from the Big-4, at a fraction of the price and complexity. FireScope BSM:BE
Platform: Windows, Mac OS X, Mac OS X 10.4, Mac OS X 10.5, Unix, Linux Internet
Type: Shareware Cost: $2450.00 US Size: 501409 K Released: Jan 14, 2009
Download: http://download1.firescope.com/BSMBE/rPath/firescope-be-3.0.1-x86.zip
Keywords: Monitoring, Administration, Planning, Capacity, Security
Customer support software - sitewebdesk 7.1 sitehelpdesk.com
Help desk software solutions from sitehelpdesk.com - Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the helpdesk. Provides customer support and account management via your blackberry, PDA or any Internet connection. Customer support software - sitewebdesk
Platform: Windows Web Developer Tools
Type: Commercial Cost: $1.00 US Size: 292 K Released: Jan 12, 2006
Download: http://www.sitehelpdesk.com/download/SHD_files/swd_setup.exe
Keywords: CRM, customer support, web based, help desk software, helpdesk
SupportPortal 3.0 Escon Information Consulting
Web based Help Desk and Customer Support Software that combines full featured help desk functions with live help, knowledgebase, forum, newsletters and download modules in one collaborative package intended to use in B2B or B2C environments. SupportPortal
Platform: Windows, Unix, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, OpenVMS Business
Type: Demo Cost: $275.00 US Size: 2832 K Released: Jan 20, 2009
Download: http://www.e-supportportal.com/trial/SupportPortal.zip
Keywords: Online
ActiveXperts Helpdesk System 2.0 ActiveXperts Software
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. The product runs as a service on Windows 2008,2003,Vista,XP and2000. Awarded with the 'Software of the Year' award by ItilFoundations.com in 2007 (see also http://www.itilfoundations.com) ActiveXperts Helpdesk System
Platform: Windows Business
Type: Shareware Cost: $1195.00 US Size: 4391 K Released: May 01, 2008
Download: http://www.activexperts.com/files/helpdesk/AxHlpdsk.exe
Keywords: Servicdesk, service, foundation, incident, problem
IPI.HELPDESK demo IPI Business Solutions, Inc.
IPI.HELPDESK improves the process of communication with customers by providing a simple and intuitive interface both to customer and employees, ensuring full control and transparency of this process. IPI.HELPDESK
Platform: Windows, Unix, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source Business
Type: Demo Cost: $99.95 US Size: 1592 K Released: Dec 20, 2006
Download: http://www.ipi-helpdesk.com/upload/hd-demo.exe
Keywords: Lead, project, reporting, scale, scheduling
Getway Raid Recovery 2.0 Getway Recovery Ltd
Getway Raid Recovery can extract data from multiple Hard disks in a RAID system. It supports various types of arrays: RAID 0, RAID 5, RAID 5E, RAID 5EE and RAID 6. It can help you recover data due to the following data loss situations: File Deletion; Accidental Array Format; MBR damage/ loss/ excursion; DBR damage; One or two RAID hard disk damage, etc. You can analysis your RAID by using "Smart Mode", "Manual Mode" or "User-defined Mode". Getway Raid Recovery
Platform: Windows Utilities & Drivers
Type: Shareware Cost: $179.00 US Size: 2590 K Released: May 26, 2008
Download: http://www.getwayrecovery.com/downloads/GetwayRaidRecovery.zip
Keywords: Raid Recovery Software, Raid Recovery Uitility, Raid Recovery Tool, Raid 5 Data Recovery Software, Raid 5EE Data Recovery Software
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