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VueChat Express 1.4
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VueCam |
| VueChat Express is a technology that enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions.
VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives. |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, Mac PPC |
Business
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Type: Shareware |
Cost: $19.00 US
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Size: 3402 K
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Released: May 01, 2005 |
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Download:
http://www.vuechat.com/download/express/vuechat_rep.exe
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Keywords: Web, video chat, business, corporate, customer service software |
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AdventnetManageEngine SupportCenter Plus 7.0
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Adventnet Inc |
| ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support. |
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Platform: Windows, Linux |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 31744 K
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Released: Dec 02, 2008 |
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Download:
http://download.adventnet.com/products/support-center/64045241/ManageE
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Keywords: Request Tracking, Service Level Agreement, Self Service Portal, Knowledge base, Trouble Ticketing System |
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ManageEngine SupportCenter Plus 6.5
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AdventNet Inc |
| SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier. |
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Platform: Windows, Linux |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 32060 K
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Released: Nov 05, 2007 |
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Download:
http://www.manageengine.com/products/support-center/64045241/ManageEng
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Keywords: Contact Management, SLA violation tracking, Workflow Management, Customer Support Software, Customer Service Management Software |
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Customer Manager for Workgroup 1.9
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Binary House Software |
| Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $59.95 US
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Size: 27139 K
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Released: Jun 04, 2009 |
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Download:
http://www.BinaryHouseSoftware.com/download/CustManagerFWG.zip
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Keywords: Appointment, Customer, Manager, workgroup, calendar |
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AutoFollowup 50124-1312
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CrookedBush.com Inc. |
| AutoFollowUp is a Perl mailing list program meant to run on your web server. It was created expressly for those users who want to have an autoresponder hosted on their own site, but have severe limitations imposed by the webserver administrator. |
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Platform: Unix/Linux |
Web Developer Tools
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Type: Commercial |
Cost: $19.95 US
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Size: 83 K
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Released: Nov 27, 2005 |
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Download:
http://www.intelliscript.net/cgi-bin/FileCABINET.pl?download=0&.zi
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Keywords: AutoFollowup, customers, sending, unlimited, autoresponders |
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Queuing Model Excel 2.0
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Bizpep |
| Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $27.00 US
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Size: 151 K
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Released: Jul 16, 2001 |
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Download:
http://www.bizpeponline.com/downloads/qme20.zip
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Keywords: Software, profit, optimize, excel, bizpep |
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LiveServiceDesk 2.0
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SwampFox Software Ltd |
| POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site! Interacting live builds trust in potential customers leading to more sales and the opportunity to up-sell and cross-sell. Building trust with your customers will ensure that they will return again and again. |
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Platform: Windows |
Internet
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Type: Shareware |
Cost: $249.00 US
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Size: 10800 K
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Released: Nov 05, 2003 |
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Download:
http://www.liveservicedesk.com/shareware/lsdins.exe
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Keywords: Live support software, live customer service, live help, live help software, live service software |
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VueChat Enterprise Server 1.3
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VueCam |
| VueChat is a Customer Service software for the Government and Corporations, web based, featured with live video chat, VoIP and Customer Relationship Management (CRM) functions. |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, Mac PPC |
Business
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Type: Shareware |
Cost: $19.00 US
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Size: 607 K
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Released: Jan 01, 2005 |
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Download:
http://www.vuechat.com/download/vuechat_srv.exe
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Keywords: Unix, java, jmf, affiliate, commission |
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AyaNova 4.0
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Ground Zero Tech-Works Inc. |
| Provide first class customer service while improving your bottom line with AyaNova?s full control over your entire service department affordable for small business. With minor updates and support always free, manage all aspects of service including automated work orders, dispatching, scheduling, preventive maintenance, custom fields, equipment tracking, QuickBooks or PeachTree interface, custom reports, remote web browser interface and more |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $199.00 US
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Size: 13383 K
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Released: Jan 08, 2008 |
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Download:
http://www.ayanova.com/Downloads/AyaNovaSetup.exe
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Keywords: Repair shop, service, management, work order, dispatching |
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SupportWizard 6
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SupportWizard |
| FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC |
Business
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Type: Shareware |
Cost: $0.00 US
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Size: 36000 K
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Released: May 05, 2004 |
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Download:
http://www.supportwizard.com/temp1234.htm
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Keywords: FAQs, Help Desk, Help Desk Software, Help Desk Tools, HelpDesk |
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SupportCalls with Outlook 3.2
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AssistMyTeam |
| An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $1500.00 US
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Size: 28302 K
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Released: Sep 24, 2009 |
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Download:
http://www.assistmyteam.net/downloads/SupportCallsSetup.exe
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Keywords: Email monitoring, Escalation, trouble tickets, Service desk, CRM |
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