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TechAid ASP 2.1
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TechAid Software |
| TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 860 K
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Released: Apr 06, 2003 |
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Download:
http://www.techaidsw.com/downloads/taasp21.zip
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Keywords: Call tracking, record time, track tasks, track time, help desk |
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SupportWizard 6
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SupportWizard |
| FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC |
Business
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Type: Shareware |
Cost: $0.00 US
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Size: 36000 K
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Released: May 05, 2004 |
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Download:
http://www.supportwizard.com/temp1234.htm
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Keywords: Help Desk Tools, HelpDesk, Problem Management, Support Software, Technical |
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LBE Desktop Helpdesk 4.0.171
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Leigh Business Enterprises Ltd. |
| Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $950.00 US
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Size: 5183 K
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Released: May 16, 2007 |
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Download:
http://www.LbeHelpdesk.com/upgrade/lbehdesk.zip
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Keywords: Customer service, issue tracking, help desk software, helpdesk software, help desk system |
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Help Desk-99 4.0.162
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Leigh Business Enterprises Ltd. |
| Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $180.00 US
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Size: 5089 K
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Released: Sep 27, 2006 |
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Download:
http://www.helpdesk99.com/download/helpdesk99.zip
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Keywords: Problem resolution, call center |
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OfficeGenie 3.2
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Softlogic Innovations Pvt. Ltd. |
| Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations. The software is best suited for Product/Service Departments, Market Surveys, Product/Service Telemarketing Teams and Day to day Call Tracking in an office. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $29.95 US
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Size: 34796 K
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Released: Jun 04, 2007 |
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Download:
http://softlogic.org/downloads/OfficeGenie.exe
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Keywords: Call Tracking, Customer Management, Service, Telemarketing, Office |
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LBE Web Helpdesk 4.0.118
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Leigh Business Enterprises Ltd. |
| Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $950.00 US
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Size: 2304 K
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Released: May 17, 2007 |
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Download:
http://www.lbehelpdesk.com/upgrade/lbeweb.zip
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Keywords: Web help desk, web helpdesk software, web help desk software, support, customer relations management |
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Public Folder HelpDesk for Outlook 9
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kalmstrom.nu Outlook Solutions |
| Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $500.00 US
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Size: 10870 K
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Released: Jan 10, 2007 |
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Download:
http://www.kalmstrom.nu/files/PFHelpDeskSetup.exe
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Keywords: Helpdesk, Outlook, Issue Tracking, Support, Call center |
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VersaSRS HelpDesk 3.2.3
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VersaDev |
| FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 7483 K
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Released: Jul 26, 2006 |
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Download:
http://www.versadev.com/downloads/versasrs/versasrs_v3_2_3.zip
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Keywords: Self Help, Case Management, Issue Management, CRM, Service Request |
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WinTariff 2.06
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PBX Software |
| Call Accounting Software for a variety of PBX |
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Platform: Windows |
Communications
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Type: Shareware |
Cost: $99.00 US
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Size: 3050 K
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Released: Jun 27, 2006 |
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Download:
http://www.pbxsoftware.com/wintariff/demo/wtdemoeng.zip
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Keywords: Smdr, soft, software, tabs, tariff |
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DataTrack System 2.0.6479.3
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Magnoware Systems |
| The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. |
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Platform: Windows |
Business
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Type: Commercial |
Cost: $349.99 US
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Size: 4505 K
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Released: Jul 11, 2005 |
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Download:
http://www.magnoware.com/downloads/datatrack_system/datatrack.exe
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Keywords: Work order management, customer support, trouble ticket, defect tracking, support management |
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Ace Contact Manager 6
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Data Management Assistance Corporation |
| Use Ace Contact Manager for organizations which need to share contact information while assuring that all users can rapidly access all data at all times. Ace provides secure central location of all data including only one copy of all attachments. Attachment modification are serialized. Ace provides all features expected in a contact manager such as time tracking, to do lists, email, private records, alarms, groups, indexes, activity series. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $100.00 US
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Size: 27832 K
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Released: Jun 04, 2005 |
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Download:
http://www.GoAce.com/products/ace6inst.exe
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Keywords: Appointment setting, call logging, business applications, contact manager, contact management software |
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Parts Tracker 2.1.16
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Andrew Kennedy |
| Parts Tracker is a computer-based parts inventory management and maintenence system designed specifically for use by mechanics in the maintenance division of Tenpin Bowling Centers. |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $69.00 US
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Size: 1638 K
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Released: Apr 16, 2005 |
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Download:
http://www.partstracker.com.au/setup.exe
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Keywords: Calls, Call Sheet, Trouble Calls, Frames Per Stop, Maintenance |
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Freeware HelpDesk CentreDesk Group 3.2.2
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Merging Technologies |
| CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $99.00 US
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Size: 22079 K
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Released: Jun 01, 2006 |
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Download:
http://www.tucows.com/get/345110_133012
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Keywords: Centerdesk, centredesk, freeware, call centre, inventory |
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Go4Customer Call Recording Machine 1.1
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Cyber Futuristics India Pvt.Ltd. |
| Call Recording Machine provides facility to record calls to Hard Disk and can be played whenever required.Provides CLI |
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Platform: Windows |
Utilities & Drivers
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Type: Shareware |
Cost: $14.95 US
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Size: 2662 K
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Released: Sep 30, 2002 |
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Download:
http://callrecording.go4customer.com/downloads/cr1.1b.zip
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Keywords: Call record, telephone calls, call monitoring, phone call record, tele recording |
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Red Call Recorder 1.0
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Teley.com |
| Would you like to record phone calls ? 'Red Call Recorder 1.0' is the perfect way. When accepting a call, this program will immediately recognize the caller, than just click the button and start recording. You can pause, or continue recording, all in real time! Also, you can PreScreen the call, this will allow the call to be heard by a third party- on speaker or earphones. |
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Platform: Windows |
Audio & Video
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Type: Shareware |
Cost: $18.00 US
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Size: 1796 K
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Released: Aug 17, 2005 |
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Download:
http://www.teley.com/products/redcall/download/redcall1.exe
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Keywords: Record phone call, call recorder, record calls, wave phone call |
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Red Call Recorder 1.1
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Teley |
| Would you like to record phone calls ? Red Call Recorder 1.1 is the perfect way ! this a must have tool: record, edit and save many hours of phone calls to a common compressed wave file (up tp 1.1KBps) - all with just a click of your mouse. |
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Platform: Windows |
Audio & Video
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Type: Shareware |
Cost: $22.50 US
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Size: 920 K
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Released: Feb 20, 2007 |
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Download:
http://www.teley.com/call-recorder/download/redcall1.exe
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Keywords: Record phone call |
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Help Desk Software - Service Log for Access 3.1
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Merging Technologies |
| Service Log is a multi-user workshop help desk application, that is affordable, simple to install, and easy to use.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration |
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Platform: Windows |
Business
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Type: Shareware |
Cost: $199.00 US
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Size: 10107 K
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Released: Jan 01, 2005 |
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Download:
http://www.icon.co.za/~accesshome/servicelog.zip
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Keywords: Call centre software, callcentre, workshop, workshop repairs, service log |
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Phone Log 6.0
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Specialty Software |
| In a busy office, phone calls from your customers are very important. Sometimes important information is lost on little hand written notes and numerous notes a very slow tracking system for a very important part of your business. |
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Platform: Windows |
Business
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Type: Demo |
Cost: $24.95 US
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Size: 6 K
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Released: Aug 12, 2007 |
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Download:
http://www.proaxis.com/~rwi/Demos/PhoneLog_6.msi
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Keywords: Phone Log, Call management, Call logging |
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CallBlocker 11.0.0.2
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iJEN |
| Quietly runs in the background. Quickly monitor incoming calls. All calls are logged and list can be printed. Enter in your own custom blocking criteria or use the default settings.
Blocked calls only ring once informing you of the blocked call. Turn call blocking on or off at any time.
Must have a Caller ID compatible modem (most new ones are) and also Caller ID service on the phone line near the computer.
Free online support. |
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Platform: Windows |
Security & Privacy
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Type: Shareware |
Cost: $32.95 US
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Size: 6549 K
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Released: Jul 10, 2004 |
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Download:
http://www.ijen.net/new/blocker2.exe
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Keywords: Download, call blocking, spam, privacy, telephone |
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Make Call 1.0
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CyTeG (CyberTech group) |
| Make Call is Alchemy Eye pugin that will make a call using voice modem and play specified sound file when monitored server goes down. |
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Platform: Windows |
Utilities & Drivers
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Type: Shareware |
Cost: $50.00 US
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Size: 276 K
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Released: Apr 22, 2002 |
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Download:
http://www.cyteg.com/prg/inst/makecall.zip
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Keywords: Tapi, phone, call, alchemy eye, plugin |
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Skype Call Recorder 0.5.2.1
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Skype Call Recording |
| Skype Call Recorder is software MUST have if you are using Skype, especially if you are SOHO and making business calls through Skype. It records all Skype calls and conferences in separate files. Skype Call Recorder uses compact and very popular file format mp3, which allow you to save disk space and easily share records with others. Skype Call Recorder monitors Skype activity and automatically starts recording. |
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Platform: Windows |
Audio & Video
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Type: Freeware |
Cost: $0.00 US
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Size: 1422 K
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Released: Dec 08, 2008 |
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Download:
http://voipcallrecording.com/SkypeCallRecorder.zip
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Keywords: Voip, free, mp3, Skype, recording |
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Call Alert! 1.0
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Pingram Marketing |
| Call Alert! enables your PC to recognize the caller without the need to answer by announcing Caller ID information with voice, alerting you immediately when a new call arrives.
Supports talking Caller ID, Call Block, and Windows XP style tooltips. |
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Platform: Windows |
Communications
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Type: Freeware |
Cost: $0.00 US
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Size: 540 K
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Released: May 07, 2004 |
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Download:
http://www.ivrsoft.com/download/callalert.exe
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Keywords: Announce, cid, tapi, text to speech, name |
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