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LiveServiceDesk 2.0 SwampFox Software Ltd
POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site! Interacting live builds trust in potential customers leading to more sales and the opportunity to up-sell and cross-sell. Building trust with your customers will ensure that they will return again and again. LiveServiceDesk
Platform: Windows Internet
Type: Shareware Cost: $249.00 US Size: 10800 K Released: Nov 05, 2003
Download: http://www.liveservicedesk.com/shareware/lsdins.exe
Keywords: Live customer service, customer service software, customer support software, live help, live help software
VueChat Express 1.4 VueCam
VueChat Express is a technology which installs a web based Customer Service / Online Help Desk software on your website in a few minutes. The Customer Service software is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies. VueChat Express
Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, Mac PPC Business
Type: Shareware Cost: $19.00 US Size: 3402 K Released: May 01, 2005
Download: http://www.vuechat.com/download/express/vuechat_rep.exe
Keywords: Help desk, helpdesk, website, video camera, express
AdventnetManageEngine SupportCenter Plus 7.0 Adventnet Inc
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration. AdventnetManageEngine SupportCenter Plus
Platform: Windows, Linux Business
Type: Freeware Cost: $0.00 US Size: 31744 K Released: Dec 02, 2008
Download: http://download.adventnet.com/products/support-center/64045241/ManageE
Keywords: Knowledge base, Trouble Ticketing System, Contact Management, SLA violation tracking, Active Directory
ManageEngine SupportCenter Plus 6.5 AdventNet Inc
ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support. ManageEngine SupportCenter Plus
Platform: Windows, Linux Business
Type: Freeware Cost: $0.00 US Size: 32060 K Released: Nov 05, 2007
Download: http://www.manageengine.com/products/support-center/64045241/ManageEng
Keywords: Request Tracking, Service Level Agreement, Self Service Portal, Workflow Management, Customer Service Management Software
Customer Manager for Workgroup 1.9 Binary House Software
Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Customer Manager For Workgroup is a must-have schedule management tool for any company and individual specializing service. Customer Manager for Workgroup
Platform: Windows Business
Type: Shareware Cost: $59.95 US Size: 27139 K Released: Jun 04, 2009
Download: http://www.BinaryHouseSoftware.com/download/CustManagerFWG.zip
Keywords: Customer Service, appointments, appointment, Customer, Manager
VueChat Enterprise Server 1.3 VueCam
VueChat is a Customer Service software for the Government and Corporations, web based, featured with live video chat, VoIP and Customer Relationship Management (CRM) functions. VueChat Enterprise Server
Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, Mac PPC Business
Type: Shareware Cost: $19.00 US Size: 607 K Released: Jan 01, 2005
Download: http://www.vuechat.com/download/vuechat_srv.exe
Keywords: Home, representative, client, server, user
Querybot Web Knowledgebase/FAQ 1.3 Querybot Systems
Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. Querybot Web Knowledgebase/FAQ
Platform: Windows Business
Type: Shareware Cost: $19.95 US Size: 3000 K Released: Dec 14, 2004
Download: http://www.querybot.com/querybot.exe
Keywords: Questions, service, crm, web, html
Request Tracker 3.1 CyberNiche Software
For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software. Request Tracker
Platform: Windows Business
Type: Shareware Cost: $149.00 US Size: 4807 K Released: Feb 17, 2005
Download: http://www.cniche.com/request/reqtrack.exe
Keywords: Customer resource management, resource management, service report, work order, time management
Jitbit HelpDesk 1.5 JitBit Software
Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. Jitbit HelpDesk
Platform: Windows Business
Type: Demo Cost: $349.00 US Size: 542 K Released: Aug 10, 2006
Download: http://www.jitbit.com/files/HelpDeskTrial.zip
Keywords: Support, knowledge, base, issue, track
SightMax 1.0.14.0 SmartMax Software, Inc.
SightMax is a live chat software program providing live website monitoring, live help and live support to visitors for sales and customer service. Written in .NET and using the latest Microsoft Technology, SightMax is cost effective and easy to use. SightMax
Platform: Windows Communications
Type: Demo Cost: $299.00 US Size: 40323 K Released: May 04, 2005
Download: http://www.sightmax.com/release/1.0/sightmax.exe
Keywords: Live chat support, live support, chat room, chat technical support, monitoring
PC Sentinel's AutoKeys: Auto Typing! 1.2.3 PC Sentinel Software
Save time and effort by eliminating repetitive and tedious typing tasks while keeping track of sensitive personal information. Use PCSentinel's Autokeys to answer hundreds of emails a day, complete forms with the touch of a button, save and retrieve sensitive information like passwords and account numbers! All data is stored in encrypted forms for your safety! PC Sentinel's AutoKeys: Auto Typing!
Platform: Windows Business
Type: Shareware Cost: $29.99 US Size: 261 K Released: Feb 20, 2006
Download: http://www.pcsentinelsoftware.com/products/autokeys/autokeys_setup.exe
Keywords: Data entry, data management, automated customer service, form completion, business productivity tools
Boldchat Operator Client .NET 2.31 Bravestorm, LLC
Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Boldchat Operator Client .NET
Platform: Windows Internet
Type: Freeware Cost: $0.00 US Size: 2285 K Released: Nov 26, 2003
Download: http://www.boldchat.com/ext/download/boldchat.exe
Keywords: Web site chat, web chat, live chat, sales chat, support chat
Omnistar Help Desk Software Solution 8.1 Omnistar Interactive
Omnistar Help Desk Software is a web based PHP help desk software used by webmasters that combines a ticket system, live chat, knowledge base, and document manager in one easy to use solution. Our customer service software is the best because it allows businesses that do not have a technical department to deploy our software with an easy to use setup wizard. Our help desk software will streamline the operation of managing your support. Omnistar Help Desk Software Solution
Platform: Windows Web Developer Tools
Type: Commercial Cost: $147.00 US Size: 4 K Released: Jul 09, 2009
Download: https://www.osisecureweb.com/omnistl/orderform.php
Keywords: Help Desk Software, Live Chat Software, Customer Service Software
SupportCalls with Outlook 3.2 AssistMyTeam
An ITIL guided, helpdesk system for team to log, collaborate and analyze support cases in Outlook with Exchange. Auto-process incoming support requests, send automated emails/SMS, web UI for technicians and end-users, KB, SLA, statistics & reporting. SupportCalls with Outlook
Platform: Windows Business
Type: Shareware Cost: $1500.00 US Size: 28302 K Released: Sep 24, 2009
Download: http://www.assistmyteam.net/downloads/SupportCallsSetup.exe
Keywords: Escalation, trouble tickets, Service desk, SLA, ITIL
AliveChat 3.4.0 WebsiteAlive
AliveChat allows you to connect with and track your web site visitors in real-time via a browser based live chat interface. Your company can now offer live support software to customers while increasing sales with Proactive chat. Some features include proactive sales chat, unlimited operator and client chat sessions, real-time site monitoring, repeat visitors identification, full customization, and site metrics and performance analysis tools. AliveChat
Platform: Windows Communications
Type: Shareware Cost: $18.95 US Size: 1733 K Released: Jun 20, 2005
Download: http://www.websitealive.com/www/download/alivechat_package.zip
Keywords: Live chat software, live customer service chat, liveperson, humanclick, boldchat
Help Desk-99 4.0.162 Leigh Business Enterprises Ltd.
Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Help Desk-99
Platform: Windows Business
Type: Shareware Cost: $180.00 US Size: 5089 K Released: Sep 27, 2006
Download: http://www.helpdesk99.com/download/helpdesk99.zip
Keywords: Help desk software, helpdesk software, help desk system, helpdesk system, customer support
LBE Web Helpdesk 4.0.118 Leigh Business Enterprises Ltd.
Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc. LBE Web Helpdesk
Platform: Windows Business
Type: Shareware Cost: $950.00 US Size: 2304 K Released: May 17, 2007
Download: http://www.lbehelpdesk.com/upgrade/lbeweb.zip
Keywords: Web help desk software, customer relations management, call tracking, web helpdesk, web help desk
CustomerReach 2.2 CustomerReach
Provide live help on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high. CustomerReach
Platform: Windows Web Developer Tools
Type: Commercial Cost: $89.95 US Size: 3642 K Released: Aug 23, 2005
Download: http://www.customerreach.com/CustomerReachSetup.exe
Keywords: Geolocation, person, helper, live, chat
LBE Desktop Helpdesk 4.0.171 Leigh Business Enterprises Ltd.
Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. LBE Desktop Helpdesk
Platform: Windows Business
Type: Shareware Cost: $950.00 US Size: 5183 K Released: May 16, 2007
Download: http://www.LbeHelpdesk.com/upgrade/lbehdesk.zip
Keywords: Problem resolution, call center, issue tracking
TechAid ASP 2.1 TechAid Software
TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be accessed from any Javascript enabled web browser. TechAid ASP
Platform: Windows Business
Type: Freeware Cost: $0.00 US Size: 860 K Released: Apr 06, 2003
Download: http://www.techaidsw.com/downloads/taasp21.zip
Keywords: Service management, IT support, time reporting, time recording, task tracking
TicketAxis - Trouble Ticketing Software 1.0.1 SupportAxis
TicketAxis - Trouble Ticket Management software from SupportAxis is a downloadable ticketing support system that covers all aspects of an efficient and reliable ticketing system. This system highlights the progress of each job & brings to notice any jobs which are falling behind or neglected. The downloadable version has all the features of the website version which includes user friendly searches based on keywords... TicketAxis - Trouble Ticketing Software
Platform: Windows Business
Type: Demo Cost: $0.00 US Size: 2304 K Released: Jun 29, 2009
Download: http://www.supportaxis.net/trial-downloads/TicketAxis-1.0.0.msi
Keywords: Trouble ticketing software, ticketing software, ticket software, customer service support, free help desk software
NovoCRM 2.5.1.0 TheDevFactory
Small Business CRM Software that will help you Acquire more clients and Retain existing clients. Small Business CRM Software by NovoCRM.com NovoCRM
Platform: Windows Business
Type: Commercial Cost: $99.00 US Size: 10000 K Released: Aug 01, 2007
Download: http://www.thedevfactory.com/downloads/novocrm.zip
Keywords: CRM, Manage Customers, Contacts, Sales, Customer Service
Survey Galaxy 1.0 Survey Galaxy Ltd
Survey Galaxy's online survey software allows you to create professional looking online surveys and questionnaires and deploy them via the Internet. It is fast, easy and low cost. No software to download, ideal for all types of surveys and questionnaires. Survey Galaxy is the survey tool that is suitable for all types of businesses, large and small, perfect for market research, customer feedback and employee satisfaction surveys. Survey Galaxy
Platform: Windows, Unix Business
Type: Commercial Cost: $0.00 US Size: 1152 K Released: Oct 01, 2003
Download: http://www.surveygalaxy.com/downloads/SurveyGalaxyConsoleSetup.zip
Keywords: Surveys, survey's, online survey, online surveys, questionnaire
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