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ManageEngine SupportCenter Plus 6.5
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AdventNet Inc |
| SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier. |
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Platform: Windows, Linux |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 32060 K
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Released: Nov 05, 2007 |
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Download:
http://www.manageengine.com/products/support-center/64045241/ManageEng
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Keywords: Self Service Portal, Knowledge base, Trouble Ticketing System, Contact Management, SLA violation tracking |
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123 Live Help Chat Mac Server Software 4.2
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TopCMM Software Corp. |
| Live support software& hosting service to promote online sales. The web-based flash live chat client shows your customer a live agent even no click needed. full-featured& fine GUI design, Cheap Price. Optional video chat for staff. |
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Platform: Unix, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC, Mac OS 9, Mac OS X, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac Other, Pocket PC |
Communications
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Type: Freeware |
Cost: $0.00 US
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Size: 24576 K
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Released: May 19, 2009 |
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Download:
http://www.123livehelp.com/download/123livehelp_s.tar.gz
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Keywords: Click to support, live support, live support software, live help, live customer support software |
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123 Live Help Chat Server Software 4.0
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TopCMM Software Corp. |
| 123 Live Help offers stronger features to you. With the V_4.0,The Customer panel remains web-based to be cross-platform and no client installation involved, while the Admin panel and Operator panel are turn to Windows applications to offer richer functions: Operator Statistics Added,Offline Message Management Optimized,Valuable Customer Recognition, Search Function Upgraded & Code Generator Integrated, Optional video chat for staff is available. |
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Platform: Windows |
Communications
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Type: Shareware |
Cost: $599.00 US
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Size: 11264 K
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Released: Sep 02, 2008 |
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Download:
http://www.123livehelp.com/download/123livehelp_s.tar.gz
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Keywords: Customer online support, online sales software, live chat, live person, online customer support software |
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123 Live Help Linux Server Software 4.2
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TopCMM Software Corp. |
| Live support software& hosting service to promote online sales. The web-based flash live chat client shows your customer a live agent even no click needed. full-featured& fine GUI design, Cheap Price. Optional video chat for staff. |
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Platform: Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source |
Communications
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Type: Freeware |
Cost: $0.00 US
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Size: 57344 K
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Released: May 19, 2009 |
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Download:
http://www.123livehelp.com/download/123livehelp.tar.gz
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Customer support software - sitewebdesk 7.1
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sitehelpdesk.com |
| Help desk software solutions from sitehelpdesk.com - Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the helpdesk. Provides customer support and account management via your blackberry, PDA or any Internet connection. |
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Platform: Windows |
Web Developer Tools
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Type: Commercial |
Cost: $1.00 US
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Size: 292 K
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Released: Jan 12, 2006 |
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Download:
http://www.sitehelpdesk.com/download/SHD_files/swd_setup.exe
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Keywords: ITSM, ITIL, customer support, web based, helpdesk software |
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AdventnetManageEngine SupportCenter Plus 7.0
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Adventnet Inc |
| ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support. |
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Platform: Windows, Linux |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 31744 K
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Released: Dec 02, 2008 |
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Download:
http://download.adventnet.com/products/support-center/64045241/ManageE
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Keywords: Active Directory, Customer Support Software, Customer Service Management Software, Customer Help Desk, Request Tracking |
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Live Site 2.01
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Intermedium Corp. |
| The software Live Site is devoted to arranging of a Support Service in your Website. You will be able to enliven your site in the direct meaning of this word. Your customer will be able to see the staff of your company and talk to them. You will be able to dissolve the last border in the Internet business - absence of direct contact with the customer. New ActiveX Version 2.0! |
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Platform: Windows |
Communications
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Type: Demo |
Cost: $99.00 US
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Size: 7854 K
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Released: Sep 30, 2005 |
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Download:
http://www.i-webcast.com/download/livesitesetup.exe
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Keywords: Audio chat, video chat software, video chat support, online support, video chat |
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Cute Live Support 3.1
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CuteSoft |
| Cute live support is a real-time online chat support based on AJAX technology. This cost effective tool can help you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors contact |
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Platform: Windows |
Communications
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Type: Commercial |
Cost: $199.00 US
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Size: 3887 K
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Released: Jul 31, 2006 |
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Download:
http://cutesoft.net/Download/CuteLiveSupport.zip
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Keywords: Live chat support, ASP, NET, live customer support, live online support |
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Live Chat Software for Customer Support 2.0
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Live2Support Inc. |
| Increase sales and improve customer service delivery by adding live chat to your website. Watch visitors on your website in real time. Interact proactively through chat invitations. Fully customizable visitor interfaced. One click installation within minutes. Transfer chats to other operators, use predefine responses, view visitor's geographic location, IP address, referrer and duration of chat session. 15 - day no-risk free trial. |
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Platform: Windows |
Communications
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Type: Shareware |
Cost: $9.99 US
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Size: 723 K
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Released: Nov 25, 2008 |
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Download:
http://www.live2support.com/downloads/Live2SupportSetupV2.exe
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Keywords: Live help software, live chat software, live chat application, live help application, live support application |
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LiveServiceDesk 2.0
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SwampFox Software Ltd |
| POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to offer live customer service. Turn browsers into lifetime customers by answering questions before they click to a competitor site! |
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Platform: Windows |
Internet
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Type: Shareware |
Cost: $249.00 US
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Size: 10800 K
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Released: Nov 05, 2003 |
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Download:
http://www.liveservicedesk.com/shareware/lsdins.exe
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Keywords: Live service software, live customer service, customer service software |
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VueChat Enterprise Server 1.3
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VueCam |
| Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM). |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, Mac PPC |
Business
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Type: Shareware |
Cost: $19.00 US
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Size: 607 K
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Released: Jan 01, 2005 |
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Download:
http://www.vuechat.com/download/vuechat_srv.exe
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Keywords: Corporations, enterprise, government, home, representative |
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AnswerTool 2.3.1
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DTLink Software |
| Turn answers into assets! Answer your email in minutes instead of hours. AnswerTool saves your answers and lets you reuse them again and again; You will never have to worry about re-typing a response. |
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Platform: Windows |
Communications
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Type: Shareware |
Cost: $29.95 US
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Size: 1201 K
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Released: Jan 04, 2005 |
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Download:
http://www.answertool.com/mobie/runtime/downloadlink.php/6/AnswerTool2
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Keywords: FAQ, to do list, help desk software, email response management, frequently asked question |
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Live Chat Software 2.5
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APS Technology Pvt Ltd. |
| APS Live Chat, an easy to use and very powerful live customer support live help software for websites. 15 days free trial. It starts at only US $ 7.95 per month. Chat is secured by 128 bit encryption. 24*7 free live support. |
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Platform: Windows |
Business
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Type: Commercial |
Cost: $7.95 US
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Size: 45 K
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Released: Aug 24, 2008 |
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Download:
http://www.apstechinc.com/APS-Live-Chat.zip
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Keywords: Live Chat Software, Customer Support, Live Help, Live Support |
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VueChat Express 1.4
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VueCam |
| VueChat Express is a technology which installs a web based Customer Service / Online Help Desk software on your website in a few minutes. The Customer Service software is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies. |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, Mac PPC |
Business
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Type: Shareware |
Cost: $19.00 US
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Size: 3402 K
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Released: May 01, 2005 |
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Download:
http://www.vuechat.com/download/express/vuechat_rep.exe
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Keywords: Linux, unix, lindows, help desk, helpdesk |
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Jerry Messenger 1.0
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J-LiveSupport |
| Jerry Messenger is a compact server combination of XMPP/Jabber server and WEB server which allows you to run a Live Chat (Live Help) for your web site(s) on your server as a standalone application. Using Jerry Messenger you and your website visitors may communicate with each other via real-time chat messaging.
For an \"operator\" software, you may use any of XMPP/Jabber client program to connect to Jerry Messenger. So you can be online with your site visitors 24x7, even via your mobile phone. |
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Platform: Any |
Communications
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Type: Commercial |
Cost: $449.00 US
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Size: 5053 K
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Released: Oct 06, 2007 |
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Download:
http://www.j-LiveSupport.com
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Keywords: Live, sales |
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SupportCenter 1.0
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Quality Unit, s.r.o. |
| SupportCenter is powerful and easy-to-use Helpdesk and Customer Support software developped for companies that handle big load of email support tickets per day. Very easy to learn and to use, intuitive, and powerful. |
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Platform: Windows, Unix, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source |
Communications
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Type: Commercial |
Cost: $199.00 US
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Size: 4000 K
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Released: Mar 16, 2007 |
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Download:
http://www.qualityunit.com/members/
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Keywords: Support software, trouble ticket software, mail handling |
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Templates for the Webshop Helpdesk 1.00
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ITSTH |
| Use Microsoft's Outlook as convenient helpdesk for customer e-mails at Web stores and Online shops. You'll get a preset folder structure with the usual questions that occur in customer e-mails Web stores and Online shops, accompanied by tips for boilerplates which often can be expected in these Outlook helpdesk categories. All templates for the boilerplates already have headlines in 2 languages and were tagged with icons for easy finding. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 245 K
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Released: May 08, 2008 |
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Download:
http://www.replybutler.com/download/TMT-Helpdesk-Webshop.exe
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Keywords: Microsoft Outlook, Text modules, Webshop textmodules, e-mail support |
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SupportWizard 6
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SupportWizard |
| FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention |
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Platform: Windows, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC |
Business
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Type: Shareware |
Cost: $0.00 US
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Size: 36000 K
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Released: May 05, 2004 |
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Download:
http://www.supportwizard.com/temp1234.htm
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Keywords: Call Tracking, Expert Systems, FAQs, Help Desk Tools, Problem Management |
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vtiger CRM 4.2
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vtiger |
| Open Source Customer Relationship Management for Small and Medium Businesses built over LAMP/WAMP technologies and open source projects. |
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Platform: Windows, Unix, Linux |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 42546 K
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Released: Jul 18, 2005 |
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Download:
http://prdownloads.sourceforge.net/vtigercrm/vtiger_CRM_4_2.exe?downlo
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Keywords: Open Source CRM, Customer Relationship Management, Sales Force Automation, Customer Support and Service |
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DataTrack System 2.0.6479.3
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Magnoware Systems |
| The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. |
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Platform: Windows |
Business
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Type: Commercial |
Cost: $349.99 US
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Size: 4505 K
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Released: Jul 11, 2005 |
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Download:
http://www.magnoware.com/downloads/datatrack_system/datatrack.exe
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Keywords: Issue tracking, trouble ticket, defect tracking, support management, call center |
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ScreenTalker 1.0
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Nvision Multimedia Inc. |
| ScreenTalker provides your customers with the option to communicate with your business in real time. Customers can experience live support and obtain the answers they need. There is little cost to your business, an increase in customer satisfaction and sales. |
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Platform: Windows |
Communications
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Type: Freeware |
Cost: $0.00 US
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Size: 540 K
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Released: Nov 01, 2004 |
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Download:
http://www.screentalker.com/images/screentalker.zip
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Keywords: Real time chat, instant message, screentalker, livesupport, livechat |
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Templates for the Secretary Helpdesk 1.00
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ITSTH |
| Try Microsoft Outlook as Hotline/Helpdesk-solution for customer enquiry directed at Administration. This Plugin for the Reply-Butler supports you when you at the administration / creation of the Secretary text modules for your helpdesk. |
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Platform: Windows |
Business
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Type: Freeware |
Cost: $0.00 US
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Size: 246 K
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Released: May 08, 2008 |
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Download:
http://www.replybutler.com/download/TMT-Helpdesk-Secretary.exe
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Keywords: Secretary textmodules |
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Templates for the Hotel Helpdesk 1.00
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ITSTH |
| Test Outlook as powerful helpdesk for customer enquiry to Hotels. The Add-in for the program ReplyButler helps you with the keeping and also start of the Hotel boilerplates for the helpdesk. All Hotel text phrases are compatible to a multiuser environment so that with a network all helpdesk users have the identical boilerplates and have the same DB. Test it immediately! |
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Platform: Windows |
Business
|
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Type: Freeware |
Cost: $0.00 US
|
Size: 245 K
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Released: May 18, 2008 |
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Download:
http://www.replybutler.com/download/TMT-Helpdesk-Hotel.exe
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Keywords: Hotel textmodules |
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