Library home • Reviews • Submit • About
SupportPortal 3.0 Escon Information Consulting
Online help desk software that allows any business or work group assigns ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat and site m,build knowledge base, manage access to shared binaries, and deliver newsletters through the single point of access. SupportPortal is support solution which is best suitable for use in internal and external Help Desks, Call Centers, Contact Centers, and Web Portals. SupportPortal
Platform: Windows, Unix, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, OpenVMS Business
Type: Demo Cost: $275.00 US Size: 2832 K Released: Jan 20, 2009
Download: http://www.e-supportportal.com/trial/SupportPortal.zip
Keywords: Web based, online, customer support, itil, sla
TicketAxis - Trouble Ticketing Software 1.0.1 SupportAxis
TicketAxis - Trouble Ticket Management software from SupportAxis is a downloadable ticketing support system that covers all aspects of an efficient and reliable ticketing system. TicketAxis - Trouble Ticketing Software
Platform: Windows Business
Type: Demo Cost: $0.00 US Size: 2304 K Released: Jun 29, 2009
Download: http://www.supportaxis.net/trial-downloads/TicketAxis-1.0.0.msi
Keywords: Crm, helpdesk software, ticket software, customer service support, free help desk software
BugAware 7.0 Jackal Software Pty Ltd
A BugAware Task can include custom fields and lists, file attachments, time tracking, change history and a user discussion thread. Each of the task attributes can be searched, generating custom reports that can be printed and exported to csv. BugAware
Platform: Windows Business
Type: Freeware Cost: $0.00 US Size: 536 K Released: Aug 23, 2009
Download: http://www.bugaware.com/register_free_account.html
Keywords: Defect tracking, issue tracking, ticket tracking, bug tracker, help desk
Responsive Knowledgebase 1.01 Responsive Software
RKB is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. When a customer calls in with a problem, you can quickly search the database and locate the solution. Responsive Knowledgebase
Platform: Windows Developer Tools
Type: Demo Cost: $49.00 US Size: 437 K Released: Jul 17, 2002
Download: http://www.ResponsiveSoftware.com/setuprkb.exe
Keywords: Knowledgebase, database, helpdesk, supportdesk, support
Help Desk for IIS 2.0 MIS Utilities
Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient. Help Desk for IIS
Platform: Windows Business
Type: Shareware Cost: $199.00 US Size: 4208 K Released: Aug 02, 2006
Download: http://www.misutilities.com/helpdesk.exe
Keywords: Web-based help desk, web-based helpdesk, support desk, web-based
AdventnetManageEngine SupportCenter Plus 7.0 Adventnet Inc
ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support. AdventnetManageEngine SupportCenter Plus
Platform: Windows, Linux Business
Type: Freeware Cost: $0.00 US Size: 31744 K Released: Dec 02, 2008
Download: http://download.adventnet.com/products/support-center/64045241/ManageE
Keywords: Request Tracking, Service Level Agreement, Self Service Portal, Knowledge base, Trouble Ticketing System
Instant Housecall Free Edition 4.4 Remote Access
Free remote access is a reality with Instant Housecall Free Edition. Securely share your friend's screen, mouse, and keyboard as if you were sitting in front of their PC. Temporarily access remote PCs without changing firewalls or routers. It's easy to use, even for novices. Includes remote desktop sharing, access and control, file transfer, chat, and Vista UAC compatibility. Free for personal use. Business Edition is also available. Instant Housecall Free Edition
Platform: Windows, Wi Internet
Type: Freeware Cost: $0.00 US Size: 883 K Released: Sep 30, 2008
Download: http://pad.instanthousecall.com/free-distribution/SetupSpecialistSign-
Keywords: Remote access, remote desktop, remote assistance, remote support, remote control
LIVECHAT Contact Center 5.2.1 LIVECHAT, Inc.
LIVECHAT Contact Center allows your customers to contact you on demand through live chat on web site. Your will be able to learn their needs and provide them with appropriate information, which can help maximize online sales. LIVECHAT Contact Center
Platform: Windows Business
Type: Commercial Cost: $33.00 US Size: 6849 K Released: Aug 14, 2007
Download: http://www.livechatinc.com/download/contact_center/LIVECHAT_Contact_Ce
Keywords: Live help software, live person, live support software, support software, contact center software
Instant Housecall Remote Support 3.4.2 Instant Housecall Inc.
Securely control your customer's mouse and keyboard from anywhere through firewalls and routers. No port forwarding and no dynamic IPs to worry about. Invitation-only access. Work from your home, office, or Internet cafe. Reboot your customer's PC into safe mode, Auto-reconnect, Transfer files, Chat, Accept online payment, and Track session history. Vista and UAC support. 15 Day Unlimited Free Trial. Lots of free goodies. Instant Housecall Remote Support
Platform: Windows Business
Type: Shareware Cost: $35.00 US Size: 596 K Released: Aug 11, 2007
Download: http://pad.instanthousecall.com/distribution/SetupSpecialistSign-in342
Keywords: Firewall, ultravnc, tightvnc, realvnc, router
Radmin Remote Control 3.01 Famatech International Corp.
Radmin is fast, secure remote control and remote access software, which includes multi-user text and voice chat, file transfer, Windows Vista support, Windows security support, telnet access, multiple monitors support, various connection modes, etc. Radmin Remote Control
Platform: Windows Internet
Type: Shareware Cost: $49.00 US Size: 14967 K Released: Jul 03, 2007
Download: http://www.famatech.com/download/radmin30.zip
Keywords: Network administration, network management, vnc, lan administration, remote administration
LBE Web Helpdesk 4.0.118 Leigh Business Enterprises Ltd.
Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc. LBE Web Helpdesk
Platform: Windows Business
Type: Shareware Cost: $950.00 US Size: 2304 K Released: May 17, 2007
Download: http://www.lbehelpdesk.com/upgrade/lbeweb.zip
Keywords: Web help desk, web helpdesk software, web help desk software, customer service, customer relations management
LBE Desktop Helpdesk 4.0.171 Leigh Business Enterprises Ltd.
Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. LBE Desktop Helpdesk
Platform: Windows Business
Type: Shareware Cost: $950.00 US Size: 5183 K Released: May 16, 2007
Download: http://www.LbeHelpdesk.com/upgrade/lbehdesk.zip
Keywords: Call center, call tracking, help desk software, help desk system, helpdesk system
IPI.HELPDESK demo IPI Business Solutions, Inc.
Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn?t lose customer requests anymore. IPI.HELPDESK
Platform: Windows, Unix, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source Business
Type: Demo Cost: $99.95 US Size: 1592 K Released: Dec 20, 2006
Download: http://www.ipi-helpdesk.com/upload/hd-demo.exe
Keywords: IPI, EAM, ERP, ITSM, accounting
Help Desk-99 4.0.162 Leigh Business Enterprises Ltd.
Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Help Desk-99
Platform: Windows Business
Type: Shareware Cost: $180.00 US Size: 5089 K Released: Sep 27, 2006
Download: http://www.helpdesk99.com/download/helpdesk99.zip
Keywords: Problem resolution
Jitbit HelpDesk 1.5 JitBit Software
Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. Jitbit HelpDesk
Platform: Windows Business
Type: Demo Cost: $349.00 US Size: 542 K Released: Aug 10, 2006
Download: http://www.jitbit.com/files/HelpDeskTrial.zip
Keywords: Ticket, help, desk, customer, service
VersaSRS HelpDesk 3.2.3 VersaDev
FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'. VersaSRS HelpDesk
Platform: Windows Business
Type: Freeware Cost: $0.00 US Size: 7483 K Released: Jul 26, 2006
Download: http://www.versadev.com/downloads/versasrs/versasrs_v3_2_3.zip
Keywords: Case Management, Issue Management, Service Request, Incident, Issue
Customer support software - sitewebdesk 7.1 sitehelpdesk.com
Help desk software solutions from sitehelpdesk.com - Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the helpdesk. Provides customer support and account management via your blackberry, PDA or any Internet connection. Customer support software - sitewebdesk
Platform: Windows Web Developer Tools
Type: Commercial Cost: $1.00 US Size: 292 K Released: Jan 12, 2006
Download: http://www.sitehelpdesk.com/download/SHD_files/swd_setup.exe
1